(last updated November 1, 2023)
If the Mapbox APIs covered by and used in accordance with this Agreement are not available 99.9% of the time every month, Customer will be eligible to receive a Service Credit as described below.
An API will be considered unavailable when it is inaccessible during two or more consecutive 90-second intervals. If an API is accessible in some regions but not others, availability for the API for the relevant time period will be calculated as the fraction of Customer's API requests that are failing worldwide. Uptime in a month will be calculated across APIs based on the uptime of each individual API Customer uses during the month, weighted by the fraction of all of Customer's API requests accounted for by each API during that month. For purposes of this guarantee, a "month" means a calendar month.
Service credits are calculated as a percentage of the total charges Customer owes Mapbox for services each month, or Customer's annual fee divided by 12, as follows:
(across all APIs) per month
100% - 99.9% - 0% Credit Amount
99.89% - 99% - 10% Credit Amount
Less than 99% - 25% Credit Amount
To receive a credit, as its sole remedy, Customer must contact Mapbox within 30 days following the end of the unavailability via email at info@mapbox.com and include the dates and times of unavailability. If Mapbox confirms that the uptime percentage in a month covered by Customer's request is below 99.9%, Mapbox will issue Customer the service credit. Service credits (i) may be applied to any future invoice issued by Mapbox to Customer (including renewals, subsequent orders and overages), (ii) cannot be exchanged for, or converted to, monetary compensation, and (iii) will expire if not used within twelve months of being issued. The maximum service credit that Mapbox will issue for downtime in a month is 25% of the fees Customer otherwise owes Mapbox for that month.
A period of unavailability is excluded from the service level guarantee, and will not count towards unavailability calculations for purposes of service credits, due to force majeure, scheduled maintenance, and/or Customer’s breach or otherwise due to its actions.
Last Updated: Aug 22, 2023
Mapbox provides a location data platform that powers maps and location services. Mapbox provides SDKs (software development kits) and APIs (application programming interfaces), which businesses and developers use to incorporate Mapbox mapping and navigation technologies into the licensed applications and websites they make. The SDKs contain libraries of software code which are incorporated into a customer’s licensed application or website. These libraries of software code facilitate API requests to Mapbox’s location data platform (which is a backend data server, hosted in the cloud (AWS-US)) which then responds with map and location content to the customer’s application or website.
In addition, Mapbox offers an on-premise version of its location data services, called Atlas.
No. Mapbox does not sell personal data.
No. For customers on a monthly active user (“MAU”) billing model, Mapbox maintains counts of MAUs for billing purposes only. Mapbox does not (and cannot) track an end user’s activity across billing cycles and does not build targeted profiles with the data processed through its products/services.
Mapbox applies the principle of data minimization to product development and operations in an effort to collect only limited data from the outset. Mapbox operates a number of technical and organization measures regarding the limited personal dataset that we process, such as strict access controls and prompt deletion of raw log files that contain IP addresses and billing IDs. Mapbox deploys regular ID rotation and 1-way hashing for billing IDs, which must be retained for accounting and billing purposes, to minimize the ability to track user requests over time. Billing IDs are not transmitted with unrelated events, further reducing the feasibility of correlating a user’s activities over time. In addition, Mapbox operates strict anonymization procedures, such as clipping traces, for telemetry events that send location data.
Communication through the Internet requires the presence of IP addresses, which specify each transmission’s origin and destination. When end users engage with applications that access Mapbox products/services through the Internet, the end user necessarily discloses their current IP address to one or more Mapbox servers. IP addresses are retained in cloudfront logs for 30 days for billing and customer usage reporting, unless involved in an ongoing security, anti-fraud, or misuse investigation.
Mapbox receives location data when a Mapbox customer’s end users uses a licensed application that incorporates Mapbox mobile SDKs and the end user has authorized the licensed application’s use of the end user’s device location via their mobile phone or device operating system.
Location data includes fields such as latitude and longitude, altitude, horizontal and vertical accuracy, a session ID rotating every 24 hours, and origin IP address (as would any Internet communication). The IP address that accompanies location data is retained at the load balancer (where it is used for security and PUBLISHED: Aug 22, 2023https://www.mapbox.com/legal/legal-faq Mapbox Customer FAQ, Page 3billing purposes and discarded after 30 days). This IP address is not forwarded to the location telemetry processing pipeline. Location data is encrypted in transit and at rest, and is subject to the principle of least access, with the minimal number of personnel and processes having access to it in its pre-aggregated form.
In the location data anonymization pipeline, the location data is then anonymized by clipping off the origin and destination of the trip and further dividing the trip into segments, which cannot be reassembled. The anonymized location data is then used to improve Mapbox mapping products, including the Traffic and Movement data products.
In AWS in the United States. However, for performance purposes, Mapbox regularly caches content on its AWS content delivery network (“CDN”) located in various regions. Mapbox employees who work for Mapbox wholly-owned subsidiaries may access personal data from the countries where they work in order to support, develop and provide Mapbox products/services.
No. Mapbox’s products/services store and serve source data from an AWS primary region in the US. As noted above, data is cached and served out of various regions outside the US for performance reasons, however Mapbox cannot serve its data from one limited geographic region. To comply with GDPR and safeguard transfers to the US and other countries, please see Mapbox's DPA, Schedule C, which includes the Standard Contractual Clauses released in 2021 by the European Commission.
Yes. Mapbox carefully scrutinizes the personal data it processes within its engineering lifecycle, which includes conducting a privacy review for new (or changed) processing activities. Mapbox follows privacy-by-design principles and works diligently to limit the personal data it processes from the outset. A DPIA is conducted in any situation in which processing of personal data may be considered high risk and not able to be accomplished in a lower risk manner.
Mapbox runs a global data protection program designed to operate in compliance with applicable global privacy laws, including: VCDPA (Virginia, USA), UCPA (Utah, USA), UK-GDPR (UK), TIPA (Tennessee, USA), TDPSA (Texas, USA),PIPEDA (Canada), MTCDPA (Montana, USA), LGPD (Brazil),IDPL (Iowa, USA), ICDPA(Indianna, USA), GDPR (Europe), CTDPA (Connecticut, USA), CCPA and its implementing regulations including CPRA (California, USA), CPA (Colorado, USA), and APPI (Japan), among many other important jurisdictions.
Mapbox’s privacy program is based on privacy by design, which includes monitoring for upcoming privacy laws and regulations to assess whether its practices may need to be adjusted to maintain compliance; product/service privacy reviews; data breach response processes; and operationalized technical and organizational measures designed to ensure the security of the personal data it receives including: security audits and SOC2 certification; anonymization & pseudonymization of personal data (where applicable); strict access control with logging; limited data retention periods.
Yes. Mapbox is SOC2 Type 2 certified with a summary SOC3 report available for customer review. In addition, Mapbox earned and maintains Trusted Information Security Assessment Exchange (“TISAX”) and ISO 9001 certifications. Upon request and execution of an NDA, Mapbox may share a copy of its latest SOC2 report.
Mapbox welcomes any further questions you may have regarding its ongoing commitment to privacy and data security. Please contact Mapbox’s privacy office at privacy@mapbox.com.
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