Mapbox Support

Explore self-serve developer resources, troubleshoot issues, or enhance your team with dedicated support.


Self-serve developer documentation with examples, tutorials, and API references, including troubleshooting guides and testing playgrounds

Community resources

Ask fellow developers building with Mapbox in our Discord server, search previous questions on Stack Overflow, or hire an expert from our Developer Network.

Technical Support

Accelerate implementation and enhance your team with paid support plans.


You are familiar with technical documentation and are seeking tailored guidance from a product expert.

/ per month
    Submit technical support tickets via web form
    3 business days first response time


    Multiple individuals across your team would like access to product expert support and rapid response time.

    of monthly spend
    ($500/mo minimum)
    Everything in Individual, plus:
    Guaranteed first response in 1 or 3 business days .  
    4 hour emergency respons .  
    Tailored advice on technical best practices
    Custom implementation advice
      Contact sales


      Mapbox is a core part of your business and you are looking for a strategic partner and customized technical support solutions.

      Let’s talk
      Everything in Business, plus:
      Private collaboration spaces
      Dedicated Support Engineer
      Emergency response within 30 minutes
      Custom code snippets, demos, and examples
      Phone or video calls
        Contact sales

        Frequently Asked Questions

        Which paid Support plan is best for me?
        Where do I submit a support request?
        Does it matter what email I use to submit Support tickets?
        What types of issues can I get direct support with if I do not have a paid Support plan?
        What help is available on an Individual Support plan?
        What level of engagement should I expect from the support team based on my plan?
        When are the Support team business hours?
        When should I expect a first response from the Support team?

        Still have questions?

        Contact our Sales team to learn more about paid Support plans.