Non-content user information will not be released to law enforcement except in response to a subpoena, court order, or other valid legal process. Content information will only be disclosed in response to a probable cause search warrant from an agency with proper jurisdiction. Under US law, including the federal Stored Communications Act, 18 U.S.C. Sections 2701-2712:
If, in our good faith judgment, there is an emergency involving the danger of death or severe physical injury, we may also provide the limited information necessary to prevent that harm, if we have it.
Mapbox will take steps to preserve a snapshot of existing user information in connection with a criminal investigation for up to 90 days, pending receipt of a properly served law enforcement request.
Mapbox will notify users of requests for their account information -- including with a copy of the request -- prior to disclosure unless we are legally prohibited from doing so. Exceptions to prior notice may include emergencies or if such notification would be counterproductive, for example where a user's Mapbox account has been compromised.
Requests for user information must include:
Law enforcement officials can submit requests by mail or in person at: Mapbox, Inc. Attn: Law Enforcement Requests, 5th Floor 740 15th Street Northwest Washington, DC 20005
While we agree to accept service of law enforcement requests by these methods, neither Mapbox nor our users waive any legal rights based on this accommodation.