Collect feedback and turn it into actionable insights. Feedback Agent helps you understand user needs faster and improve your product quickly and easily — right inside your app.
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Voice-first input minimizes screen interaction, making it easy to send feedback safely and seamlessly.
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Easily add voice feedback to apps using the Navigation SDK with just a few lines of code.
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AI generates feedback reports tagged with location and categorized by issue.
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Encourage more frequent and better quality feedback with a frictionless feedback experience.
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Users can send voice feedback without interrupting navigation or taking eyes off the road. The Agent can understand natural language, even for complex scenarios or multipart issues — ideal for fast-paced or safety-critical environments like driving and delivery.
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Notify users via in-app notifications when a reported concern has been addressed. Build trust and transparency, which encourages future feedback.
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AI analysis enriches feedback with context and categorization to speed review and response by service teams.
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Feedback Agent analyzes submissions, breaks conversations into discrete and categorized issues, and adds relevant metadata. Spam and unintentional submissions are removed.
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Feedback Explorer in the Mapbox Developer Console lets you sort, filter, and review reports with Quick Filters. Each report includes type, location, and screenshots. Define custom categories* tailored to your business to tag issues like delivery access, app bugs, or POI details, all organized in Feedback Explorer, ready for your service teams.
*Custom categories by request during Public Preview.
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Use the Feedback API to integrate feedback data with existing tools, ticketing systems, and CI/CD workflows for automated support and development teams.
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"Our Driver Ops team tests Mapbox navigation in over 20 cities in the US, Europe, and Asia. Feedback Agent lets our testers create reports in the moment, while driving. Feedback Agent reduced the time drivers spend writing reports by 20%, and the quality of reports has doubled — with 95% of all reports now being actionable. The ease of Feedback Agent means our drivers report more, and more frequently."
Couriers can quickly report issues like closed businesses, inaccurate ETAs, missing building access info, or traffic incidents during deliveries, helping pave the way for smoother deliveries and happier customers.
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Drivers can submit feedback by voice without taking their eyes off the road. Whether reporting a missing speed limit sign or unclear lane guidance, drivers help improve the navigation experience while staying focused and safe behind the wheel.
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Offer a safer and more convenient way for users to contribute useful, real-world insights that improve map and app content quality. Cyclists, hikers, transit riders and more can report travel conditions, safety hazards, roadblocks, or app-specific content issues using voice while on the go.
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Learn more about integrating Feedback Agent and Feedback API into apps and workflows.
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For Navigation SDK users, learn how to integrate Feedback Agent with just a few lines of code.
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Integrate feedback data directly into internal tools, data pipelines, and workflows.
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Feedback Agent is free during the Public Preview, including access to Feedback Explorer and the Feedback API.
At General Availability, customers using Feedback Agent will incur a charge of $0.02 per feedback item, with data retained only for a limited period. This charge includes access to Feedback Explorer and the Feedback API.
For custom categories, contractual SLAs on map and navigation feedback resolution, or advanced reporting, please contact us.
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The Feedback Agent is included with the Mapbox Navigation Android SDK for both automotive and mobile app customers. Developers using the Navigation SDK UX Framework (UXF) benefit from predefined UIs to accelerate integration of Feedback Agent. Developers using the Navigation SDK Core Framework can build a custom UI for fine-grained control over the feedback flow.
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Feedback Agent is currently available on Android for both mobile and automotive platforms. Support for additional platforms will be added over time.
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The voice-driven Feedback Agent is now the default experience, but Mapbox will continue to support the existing touch-based Feedback UI for developers who prefer this interaction mode and for backwards compatibility with existing implementations.
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In addition to a transcript, a feedback report includes metadata fields necessary to make the report actionable, including for example a feedback type, a screenshot, and the location of the event. The full list of fields is documented here.
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Once voice transcription is performed, Mapbox retains the transcribed text and discards the audio.
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Voice transcription is processed in the cloud. A connection to the Internet is required to process and submit reports.
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Feedback Agent currently requires internet connectivity.
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Feedback reports can be accessed in the Mapbox developer console under the Feedback Explorer tab, or accessed programmatically using the Feedback API.
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Feedback Agent uses the same secure feedback pipeline used by Mapbox Contribute. Feedback is first reviewed by AI-powered automation to remove spam and vandalism, and add metadata. All submitted feedback items will then appear in Feedback Explorer. Mapbox teams will address and resolve reports related to Mapbox data such as those for maps, navigation, incidents, closures, and more. Once a report is processed, its status will appear in Explorer, so you can see when your feedback has been handled by Mapbox.
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Yes. Feedback Agent does not attach any user-specific IDs to submitted reports. Application developers can optionally store the feedback ID provided by the Feedback SDK to close the feedback loop with their users. A developer implementing Feedback Agent is in control of any notifications and other elements presented to their users.
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Yes. Mapbox offers Service Level Agreements (SLAs) for committed response times for Mapbox teams to triage incoming feedback related to Mapbox data and services, and more. Contact us for more information.
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Create an account or talk to one of our experts.
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