Mapbox is built for scale: our web service traffic accommodates thousands of requests per second. We can handle these requests because each regional origin scales independently based on real time traffic. Our global network runs in over 60 locations around the world, which is important for low latency delivery of cached maps and protects us from failure scenarios, like natural disasters.
Our Premium plan offers dedicated support from the Mapbox team. We guarantee two business day turnaround time for product questions, bug reports, feature requests, and development issues that you send to us.
We want to make it easy to use Mapbox in commercial applications, defined as any web application that is not free and publicly available. A Premium plan covers your commercial use of Mapbox for up to 250 unique end-users and 1,000 tracked assets.