The MapBox Hosting service will be available 99.9% of the time every month of your use of the service. If MapBox does not meet this guarantee, you will be eligible to receive a Service Credit as described below.
For MapBox service, unavailability means:
Unavailability due to scheduled maintenance, when MapBox notifies you of periods of downtime 5 days prior to the start of such downtime, is excluded and does not count towards unavailability calculations.
Service Credits are calculated as a percentage of the total charges paid by you for MapBox each month, or your annual fee divided by 12, as follows:
|Total Available Uptime per month||Credit Amount|
|100% - 99.9%||0%|
|99.89% - 99%||10%|
|Less than 99%||25%|
To receive a credit, you must contact MapBox within thirty (30) days following the end of the unavailability via email at email@example.com and include the dates and times of unavailability. If the percentage of uptime applicable to the month of such as request is confirmed by us to be below 99.9%, we will issue you the Service Credit. Service Credits are added to the end of your term for the Service can not be exchanged for, or converted to, monetary compensation. The aggregate maximum number of Service Credits to be issued by MapBox for any and all downtime in a single calendar month shall not exceed 25% of the Service
This Service Level Guarantee is your sole and exclusive remedy for MapBox unavailability.
You are not entitled to a credit if (i) you are in breach of your services agreement with MapBox (including your payment obligations to us), or if unavailability is caused by factors (ii) outside of our reasonable control, including any force majeure event or internet access or related problems beyond the services of MapBox.